Voice Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and empathetic voice support to clients

• Provide financial products and services to enhance customer loyalty and fulfill their requirements

• Meet and surpass sales objectives

• Greet customers, address inquiries, and manage requests

• Ensure customer satisfaction

⛳️ Requirements

• High school diploma

• Previous sales experience is advantageous

• Availability to work a 6-on/1-off schedule (Monday through Saturday)

• Commitment to 6 hours and 20 minutes each day

• Internet connection with a minimum speed of 100 Mbps

• Wired network connection for desktop use

• Clear and effective communication skills

• Proficiency in customer service techniques

• Active listening and analysis of customer needs

• Strong time management and task prioritization abilities

• Proactive mindset and eagerness to make a positive impact

• Ability to collaborate within a team and devise innovative solutions

• Results-driven attitude

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns

• Equipment provided – desktop computer for remote work

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Structured development program and career advancement opportunities

• Inclusive and respectful workplace culture

• TotalPass

• Optical reimbursement

• Transportation allowance

• Pharmacy benefits

• Partnership with Sesc

• Life insurance

• Discount on the Carrefour card for purchases within the Carrefour network