Voice Customer Service Representative — Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate customer service via phone.

• Promote financial products and services to enhance customer loyalty and provide optimal solutions.

• Meet and surpass sales objectives.

• Greet customers, address inquiries, and manage requests.

• Ensure complete satisfaction for every customer.

⛳️ Requirements

• High school diploma required.

• Previous sales experience is advantageous.

• Availability to work a schedule of 6 days on and 1 day off (Monday to Saturday).

• Commitment to 6 hours and 20 minutes of work each day.

• A stable internet connection with a minimum speed of 100 Mbps.

• Wired network connection necessary for desktop usage.

• Ability to communicate clearly and concisely.

• Proficient in customer service techniques.

• Skilled in active listening and understanding customer needs.

• Effective time management and task prioritization skills.

• Proactive attitude and a commitment to making a positive impact.

• Capability to collaborate within a team and generate creative solutions.

• Results-driven mindset.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns and performance awards.

• Equipment provided — desktop computer.

• Flexible break times.

• Semiannual profit-sharing bonus.

• Internet reimbursement.

• Organized professional development program and clear career path.

• Inclusive and respectful workplace culture.

• Partnership with Sesc.

• Pharmacy benefits.

• Life insurance coverage.

• Transportation allowance.

• Optical reimbursement.

• Discount on Carrefour card for purchases across the Carrefour network.

• TotalPass.