Voice Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice-based customer support

• Promote financial products and services to foster customer loyalty

• Meet and surpass sales objectives

• Address and resolve customer inquiries and requests

• Ensure full customer satisfaction

• Provide the best experience possible during every interaction

⛳️ Requirements

• High school diploma required

• Previous sales experience is advantageous

• Must be available to work a 6-on/1-off schedule (Monday through Saturday)

• Daily work duration of 6 hours and 20 minutes

• Internet connection with a minimum speed of 100 Mbps required

• Wired network connection necessary for desktop use

• Ability to communicate clearly and objectively

• Knowledge of customer service techniques

• Proficient in active listening and customer needs assessment

• Strong time management and task prioritization skills

• Proactive approach with a desire to make a positive impact

• Capability to work collaboratively within a team and explore creative solutions

• Results-driven mindset

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns and performance rewards

• Equipment provided – desktop computer for home office use

• Flexible break times

• Semiannual profit-sharing bonuses

• Internet allowance

• Structured professional development program and career advancement path

• Inclusive and respectful workplace culture

• Partnership with Sesc

• Discount on Carrefour card for purchases at Carrefour network

• Optical expense reimbursement