Voice Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and personalized voice-based customer support

• Provide financial products and services to enhance customer loyalty and deliver optimal solutions

• Meet and surpass sales targets

• Greet customers, address inquiries, and manage customer requests

• Guarantee complete satisfaction for each customer

⛳️ Requirements

• High school diploma

• Sales experience is advantageous

• Availability for a 6-on, 1-off work schedule (Monday through Saturday)

• 6 hours and 20 minutes of work per day

• Internet connection with a minimum speed of 100 Mbps

• Wired network connection for desktop usage

• Clear and concise communication skills

• Proficiency in customer service techniques

• Active listening abilities and customer needs assessment

• Strong time management and task prioritization skills

• Proactive attitude and a commitment to making a positive impact

• Capability to collaborate within a team and devise innovative solutions

• Results-driven mindset

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns and performance awards

• Partnership with Sesc

• Discount on the Carrefour card for purchases throughout the Carrefour network

• Optical reimbursement

• Transportation allowance

• Life insurance

• Pharmacy benefit

• TotalPass

• Structured development program and career advancement path

• Internet allowance

• Desktop equipment for home office use

• Flexible breaks

• Semiannual profit-sharing and performance-based bonus

• Inclusive and respectful work environment