Voice Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and empathetic voice support to clients.

• Promote financial products and services to foster customer loyalty.

• Achieve and surpass sales objectives.

• Greet customers, address inquiries, and manage requests.

• Ensure customer satisfaction by offering tailored solutions.

⛳️ Requirements

• High school diploma is required.

• Experience in sales is advantageous.

• Must be available to work a 6-on, 1-off schedule (Monday through Saturday).

• Daily work hours total 6 hours and 20 minutes.

• A stable internet connection with a minimum speed of 100 Mbps is necessary.

• Wired network connection is required for desktop usage.

• Must possess clear and objective communication skills.

• Familiarity with customer service techniques is essential.

• Strong active listening skills and ability to analyze customer needs.

• Proficient in time management and prioritizing tasks.

• Must demonstrate proactivity and a commitment to making a positive impact.

• Ability to collaborate effectively within a team and develop innovative solutions.

• Results-oriented attitude is essential.

🏝️ Benefits

• Meal voucher provided.

• Medical and dental insurance coverage.

• Participation in incentive campaigns and performance bonuses.

• Partnership with Sesc for various benefits.

• Discounts available on the Carrefour card for purchases at Carrefour stores.

• Optical reimbursement included.

• Transportation allowance provided.

• Life insurance coverage.

• Pharmacy benefits available.

• Access to TotalPass.

• Structured development program and clear career path.

• Internet allowance offered.

• Equipment supplied – desktop computer for home office use.

• Flexible break times.

• Eligibility for semiannual profit-sharing and results-based bonus (PLR).

• Inclusive and respectful work environment maintained.