Voice Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice-based customer support

• Present financial products and services to foster customer retention

• Achieve and surpass sales objectives

• Receive performance-driven incentives and recognitions

• Address and resolve customer inquiries

• Manage requests with exemplary service

• Guarantee complete customer satisfaction

⛳️ Requirements

• High school diploma

• Prior sales experience is advantageous

• Willingness to work a 6-on/1-off schedule (Monday to Saturday)

• Commitment to 6 hours and 20 minutes of work each day

• Minimum internet speed of 100 Mbps

• Wired network connection for desktop usage

• Clear and effective communication skills

• Familiarity with customer service techniques

• Active listening skills and ability to analyze customer needs

• Strong time management and prioritization skills

• Proactive attitude with a willingness to make a positive impact

• Capability to collaborate within a team and seek innovative solutions

• Results-driven mindset

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive programs and performance rewards

• Provided equipment – desktop computer

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Structured development program and career advancement opportunities

• Inclusive and respectful workplace

• Partnership with Sesc

• Pharmacy benefits

• Life insurance

• Transportation allowance

• Optical reimbursement

• Discounts on Carrefour card for purchases throughout the Carrefour network

• TotalPass