Voice Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver a compassionate and personalized voice-based customer service experience

• Present financial products and services to foster customer loyalty

• Meet and surpass sales objectives

• Receive incentives based on performance

• Greet customers, address inquiries, and manage requests

• Guarantee complete satisfaction for each customer

⛳️ Requirements

• Possession of a high school diploma

• Previous sales experience is advantageous

• Availability to adhere to a 6-on/1-off work schedule (Monday through Saturday)

• Commitment to 6 hours and 20 minutes of work each day

• Internet connection with a minimum speed of 100 Mbps

• Wired network connection necessary for desktop usage

• Ability to communicate clearly and objectively

• Knowledge of customer service techniques

• Proficient in active listening and understanding customer needs

• Strong time management and task prioritization skills

• A proactive approach and a passion for making a positive impact

• Capability to collaborate within a team and devise creative solutions

• Results-driven attitude

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns

• Equipment supplied – desktop computer for remote work

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Organized development program and career trajectory

• Inclusive and respectful workplace culture

• TotalPass

• Reimbursement for optical expenses

• Transportation voucher

• Pharmacy benefits program

• Collaboration with Sesc

• Life insurance

• Discounts on the Carrefour card for purchases within the Carrefour network