Voice Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and personalized voice-based customer support

• Provide financial products and services to enhance customer loyalty

• Achieve and surpass sales objectives

• Greet customers, address inquiries, and manage requests

• Guarantee complete customer satisfaction

⛳️ Requirements

• High school diploma or equivalent

• Willingness to adhere to a 6-day work schedule with 1 day off (Monday to Saturday)

• Commitment to working 6 hours and 20 minutes daily

• Reliable internet connection with a minimum speed of 100 Mbps

• Wired network connection for desktop utilization

• Proficient in customer service techniques

• Previous sales experience is advantageous

• Ability to communicate clearly and objectively

• Strong active listening skills and capability to analyze customer needs

• Effective time management and prioritization of demands

• Capacity to collaborate within a team and devise innovative solutions

• Results-driven attitude

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns

• Desktop computer provided

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Structured development program with a clear career path

• Inclusive and respectful workplace culture

• Transportation voucher

• Optical reimbursement

• TotalPass membership

• Discounts available on the Carrefour card for purchases within the Carrefour network

• Life insurance coverage

• Pharmacy benefits

• Partnership with Sesc