VMware Infrastructure Analyst – N3

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver specialized N3 technical support for VMware environments, focusing on the investigation and resolution of critical incidents.

• Oversee administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, and vSAN environments.

• Manage virtualization clusters with an emphasis on High Availability (HA) and Distributed Resource Scheduler (DRS).

• Conduct preventive and corrective maintenance on virtualized infrastructure.

• Implement software and firmware updates, along with patching and security fixes.

• Administer and troubleshoot Dell PowerEdge servers and Nutanix infrastructure.

• Configure, manage, and troubleshoot virtual networks utilizing Distributed Switch (vDS) and Standard Switch (vSS).

• Actively monitor the environment to identify risks, failures, and opportunities for enhancement.

• Perform analyses on capacity, performance, availability, and resource utilization.

• Address incidents related to virtualization, storage, connectivity, and infrastructure.

• Assist with environment recovery and business continuity processes.

• Prepare and maintain technical documentation, incident reports, and suggestions for improvements.

• Provide knowledge transfer and technical guidance to internal teams.

• Operate in alignment with operational procedures, support schedules, and contract-defined SLAs.

• Ensure availability according to the agreed coverage model, including emergency call-outs.

⛳️ Requirements

• Extensive experience administering VMware vSphere 7 or later environments.

• In-depth knowledge of VMware ESXi, vCenter Server, and vSAN.

• Proven experience in managing VMware clusters and high-availability features such as HA and DRS.

• Familiarity with VMware Distributed Switch (vDS) and Standard Switch (vSS).

• Experience with Dell PowerEdge servers and Nutanix infrastructure.

• Understanding of networking concepts, VLANs, TCP/IP, DNS, and shared storage.

• Experience with firmware updates, patch deployment, and infrastructure upgrades.

• Advanced skills in troubleshooting, log analysis, and complex problem-solving.

• Background in critical, high-availability corporate environments.

• Capability to work independently on high-severity incidents.

• Availability for remote support as per the agreed schedule or on-call arrangement, including weekends and holidays.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and certification.

• Flexible work arrangements and a supportive team environment.