Visual Design, Experience Specialist

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Develop visual experiences that enhance customer interactions and influence purchasing decisions.

• Facilitate customer journeys that inspire homeowners to take action.

• Discover opportunities to boost engagement, sales effectiveness, and conversion rates through design-led visuals.

• Assist in pilot programs and new initiatives aimed at attracting, engaging, and converting potential customers.

• Work collaboratively with sales, marketing, digital, and customer experience teams to test and refine innovative concepts.

• Support designer consultations, pre-appointment visual experiences, digital inspiration tools, design-oriented lead generation, and visualization-driven customer journeys.

• Collect customer feedback and performance insights to inform future enhancements and investment strategies.

• Contribute creative ideas that improve customer engagement, differentiate the brand, and foster business growth.

• Research and assess new technologies, artificial intelligence solutions, and visualization platforms.

• Identify ways to utilize artificial intelligence, automation, and new software capabilities effectively.

• Create visual representations of windows, doors, and exterior materials for sales teams and distribution partners.

• Implement design principles such as color, scale, proportion, architectural style, curb appeal, and interior aesthetics.

• Transform customer inspiration, project objectives, and product selections into engaging visual experiences.

• Assist with interior and exterior projects by helping customers comprehend design alternatives and results.

• Manage various projects, requests, and initiatives while ensuring quality and precision.

• Coordinate with cross-functional partners and keep project documentation, timelines, and follow-ups organized.

• Share insights and recommendations that enhance efficiency, customer experience, or business outcomes.

• Build expertise in products, materials, finishes, styles, and their applications.

• Stay updated on residential design trends, home improvement preferences, customer expectations, artificial intelligence, visualization technology, and digital engagement tools.

• Develop skills in visualization tools, customer engagement strategies, and design technology.

• Act as a knowledgeable resource for design-related advice and recommendations.

⛳️ Requirements

• Associate's or Bachelor's degree in Interior Design, Architecture, Marketing, Communications, Customer Experience, Visual Merchandising, Sales, or a related field is preferred.

• Experience or a strong interest in design, home improvement, architecture, customer experience, or sales support.

• Excellent visual and aesthetic judgment with a solid understanding of residential design principles.

• Familiarity with design, rendering, presentation, or visualization software is preferred.

• Strong communication and interpersonal abilities.

• Capability to balance creativity with business goals.

• Exceptional organizational, project management, and prioritization skills.

• Comfortable working in a collaborative, fast-paced environment.

• Enthusiasm for innovation, experimentation, and continuous improvement.

• Keen interest in artificial intelligence, emerging technologies, digital transformation, and ongoing innovation.

• Experience in evaluating, implementing, supporting, or training users on software platforms, visualization tools, or technology solutions is preferred.

🏝️ Benefits

• Healthcare

• Dental

• Vision

• Paid time off

• Generous 401(k) plan

• Tuition assistance

• Individualized talent development plans

• Cross-functional experiences

• Opportunities for career advancement through personal and professional development

• Applicable incentive compensation, such as an annual bonus