Virtual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming and outgoing calls related to patient billing statements and collect overdue balances.

• Engage with patients through both inbound and outbound phone communications.

• Address inquiries related to medical bills and account status.

• Deliver customer service and prompt responses pertaining to benefits, billing, claims, payments, and associated issues.

• Review and evaluate insurance Explanation of Benefits to ascertain patient obligations, adjustments, and write-offs.

• Clarify charges and communicate requirements, policies, procedures, and resources concerning patient financial care services.

• Operate within a virtual Patient Contact Center setting.

• Assess individual performance while collaborating in a team-oriented environment.

⛳️ Requirements

• Moderate computer skills, including familiarity with Microsoft Office and/or Google Suite tools.

• Strong problem-solving abilities, sound judgment, attention to detail, and a commitment to follow-through.

• Capability to multitask and navigate multiple systems simultaneously.

• Ability to operate with minimal supervision.

• Minimum of 1 year experience with Electronic Medical Record systems.

• At least 1 year of experience in a patient contact center (call center) environment.

• A year of experience in customer service.

• Knowledge of and compliance with HIPAA and related regulations.

• Capacity to maintain confidentiality.

• Ability to thrive in a culturally diverse workplace.

🏝️ Benefits

• Comprehensive four-week training program.

• Opportunities for professional advancement.

• Benefits available after three months of employment.

• Healthcare coverage.

• Paid time off.

• Incentive compensation.