Customer Support Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer concerns related to purchases, orders, shipping, setup, connectivity, and warranties.

• Offer attentive assistance with detailed guidance and solutions.

• Provide customer support through chat, email, and telephone.

• Handle inquiries, troubleshoot issues, and share relevant information.

• Proactively identify and resolve potential challenges before they impact customers.

• Work with various teams to recognize recurring issues and foster continuous improvement.

• Stay informed about the clients’ products and services.

• Develop and maintain knowledge base articles for both internal use and customer reference.

• Exhibit empathy and active listening in all customer interactions.

• Clearly explain complex concepts.

• Adhere to established quality standards.

• Engage in regular training sessions.

⛳️ Requirements

• At least 2–3 years of demonstrated experience in customer service, particularly in live interactions via chat, email, and/or phone.

• Proficient in supporting and troubleshooting technical inquiries.

• Possess a growth-oriented and curious mindset, with the ability to adapt to evolving policies and guidelines.

• Capable of working independently and collaboratively in a dynamic environment.

• Skilled in resolving issues related to orders, shipping, connectivity, and operational challenges.

• Exceptional written and verbal communication skills in English at a C2 level.

• Experience assisting US and/or UK customers is a plus.

• Strong passion for delivering outstanding customer service and a commitment to surpassing customer expectations.

• Ability to manage difficult customer interactions with professionalism.

• Flexible availability for shifts between 8 am and 8 pm, including weekends.

🏝️ Benefits

• Work from home opportunity based in Portugal.

• An Oura Ring provided for customer support.

• Internet allowance of €20 per month.

• Meal card allowance of €10.46 for each working day.

• Permanent employment contract.

• Equipment supplied for your work.

• One-time home office allowance (pay and claim process).

• Buddy support upon joining.

• Access to an Online Gym and Wellbeing Studio.

• Opportunities for professional development.

• Enjoyable company events and team outings.

• Autonomy and responsibility in your role.