Customer Service Representative, Mandarin Bilingual

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Manage customer inquiries, calls, messages, and CRM records in both English and Mandarin.

• Prepare and review estimates, product specifications, pricing, and order/glass information.

• Issue invoices and secure deposits.

• Engage in follow-up communications with customers.

• Oversee the approval process.

• Assist with scheduling tasks.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience as a Customer Service Representative in both B2C and B2B environments.

• Exceptional communication skills in both English and Mandarin, both written and spoken (minimum B2 level).

• Strong abilities in phone, email, and instant messaging communication.

• Robust organizational and time management capabilities.

• Technologically proficient and familiar with modern tools such as desktop sharing, cloud services, CRM, and VoIP.

• Experience with word processing software and spreadsheets (e.g., MS Office).

• Understanding of online scheduling tools and calendars (e.g., Google Calendar).

• Proactive, confident, and detail-oriented.

• USB headset equipped with noise cancellation features.

• Working webcam.

• Computer with a minimum 1.8 GHz processor and at least 4GB of RAM.

• Primary internet service speed of at least 25 Mbps via cable.

• Backup internet service speed of at least 10 Mbps.

• Availability to work during US hours, committing to 40 hours per week.

🏝️ Benefits

• Performance incentives.

• Job security and stability.

• Paid training programs.

• Inclusive workplace culture.

• Opportunities for skill enhancement.

• 100% remote work flexibility.

• Exceptionally supportive team environment.

• Career advancement opportunities.

• Enjoyable work atmosphere.

• Holiday and overtime pay.