Virtual Clinic Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of the virtual clinic, ensuring a smooth experience for patients, providers, and the entire care team.

• Create and continuously enhance scalable workflows for scheduling, onboarding, care delivery, follow-up, and escalation.

• Construct operational infrastructure to accommodate the growing volume of patients and providers.

• Anticipate capacity limitations and operational challenges, formulating solutions proactively to prevent impacts on care delivery or patient experience.

• Collaborate with clinical leadership on provider capacity, scheduling, coverage, and resource distribution.

• Set up and track operational metrics such as patient volume, appointment availability, visit completion rates, no-show statistics, provider utilization, turnaround times, and patient experience metrics.

• Create standard operating procedures (SOPs), playbooks, and standardized processes.

• Work alongside Clinical, Product, Technology, HR, Finance, and other departments to translate clinical requirements into scalable operational solutions.

• Enhance EMR and other clinical technology platforms for optimal use.

• Assist in the onboarding and operational readiness of new clinicians and clinical team members.

• Discover opportunities to automate, streamline, and enhance clinical operations.

• Develop escalation pathways and address operational issues effectively.

• Ensure adherence to regulatory, privacy, documentation, and quality standards.

• Aid in the launch of new programs, services, markets, or clinical offerings.

• Build and manage the clinic operations team as organizational needs change.

⛳️ Requirements

• A minimum of 5 years of experience in healthcare or clinical operations, ideally in virtual care, telehealth, or digital health settings.

• Direct experience in scaling a virtual clinic or virtual care delivery model is highly preferred.

• Proven ability to develop processes and infrastructure in a high-growth or rapidly evolving environment.

• Strong knowledge of virtual patient journeys, provider operations, scheduling, capacity planning, and clinical workflows.

• Familiarity with EMR/EHR systems and virtual care technology.

• Excellent analytical skills and experience utilizing operational data and KPIs to identify issues and inform decisions.

• Proven track record of identifying operational risks and bottlenecks before they escalate into significant problems.

• Experience in developing SOPs, workflows, playbooks, and scalable processes.

• Strong project management and cross-functional collaboration capabilities.

• Comfortable working in uncertain situations and creating structure where it is not yet established.

• Exceptional judgment, communication, and problem-solving abilities.

• Experience in startup or high-growth healthcare environments is strongly preferred.

• Bachelor's degree or equivalent relevant experience.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and support for continuing education.

• Collaborative and innovative work environment.

• Opportunities for career advancement as the organization grows.