Salesforce Operations Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Maintain and refresh contact records, campaign details, and event-related data within Salesforce.

• Create and modify contacts, oversee attendance statuses, and ensure that records are precise and comprehensive.

• Manage event campaign records along with attendee information.

• Update attendance records post-event to initiate automated follow-up communications.

• Identify and rectify duplicate, outdated, or incomplete records.

• Investigate missing information to ensure CRM records comply with internal data quality standards.

• Support the consistent implementation of Salesforce processes and workflows throughout the programme.

• Monitor and manage the programme's shared inbox effectively.

• Address event registration inquiries, access requests, attendee questions, and general programme queries.

• Escalate complex issues to the relevant team members while maintaining records of inquiries.

• Provide back-office administrative assistance for both virtual and in-person events.

• Update attendee and attendance records following events and assist with registration administration.

• Review and cleanse CRM records, including consent information and audience databases.

• Aid in identifying and reviewing potential Non-Executive Director contacts.

• Offer operational support to the NED programme team.

• Maintain documentation, identify recurring administrative challenges, and propose practical enhancements.

• Collaborate with colleagues to prioritize tasks, manage deadlines, and provide updates on workload.

⛳️ Requirements

• Proven, hands-on experience with Salesforce is essential.

• Experience in maintaining CRM records, updating contact details, and managing campaign or event-related information.

• Strong administrative and organizational skills, with a keen attention to detail.

• Experience in managing a shared inbox, addressing inquiries, and responding professionally to stakeholders.

• Ability to work accurately with large volumes of contact and event data.

• Confidence in identifying data discrepancies, correcting records, and adhering to established processes.

• Strong written and verbal communication abilities.

• Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.

• A proactive, dependable, and solutions-oriented approach.

• Capacity to work independently in a remote setting while effectively collaborating with a larger team.

• Professional handling of confidential information and understanding of data protection requirements.

• Candidates must be legally authorized to live and work in the country where the position is based, without the need for employer sponsorship.

• Desirable: experience supporting corporate programmes, event teams, or senior stakeholder engagement initiatives.

• Desirable: experience utilizing Salesforce campaigns, event attendance tracking, and automated communications workflows.

• Desirable: familiarity with marketing automation tools and event registration platforms.

• Desirable: experience in maintaining consent records and assisting with CRM data cleansing efforts.

• Desirable: previous experience in professional services, financial services, or a large corporate environment.

• Desirable: experience providing support to Non-Executive Directors, senior executives, or other professional audiences.

🏝️ Benefits

• Initial 3-month contract, with a possibility of extension.

• Remote work arrangement.

• Part-time schedule of approximately 15–16 hours per week.