Virtual Client Support Receptionist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Route calls to the correct team member or department

• Utilize Lawmatics and PracticePanther to assist with call-related and client-related processes

• Respond to incoming phone calls swiftly while maintaining a friendly and professional demeanor

• Ensure consistent attendance and be available to answer calls during scheduled hours

• Act as the main point of contact for callers

• Employ Microsoft Office tools and Fireflies as needed for assigned tasks

• Handle multiple incoming calls during peak times while staying calm and organized

• Follow up with referral sources

• Use Google email, calendar, chat, and video tools for daily interactions and scheduling

• Utilize RingCentral for telephonic communications

• Follow up by phone with current clients

• Arrange appointments and keep accurate calendar details

• Collect initial information from callers before transferring them

• Forward prospective client calls to the intake team when suitable

• Return phone calls promptly

⛳️ Requirements

• At least 1 year of experience in a client-facing position, such as customer service or sales

• Advanced/native-level English proficiency (both written and oral)

• Bilingual verbal communication skills

• Warm, friendly, and professional telephone demeanor

• Clear and confident spoken English

• Strong active listening skills

• Empathetic and thoughtful communication abilities

• Capacity to comprehend conversational context and adapt communication as needed

• Maintain composure during high call volume periods

• Capability to manage multiple incoming calls without feeling overwhelmed

• Reliable attendance and punctuality

• Strong verbal communication abilities

• Proficient call handling and call transfer capabilities

• Experience with scheduling and calendar management

• Client service-oriented mindset

• Skills in follow-up and information gathering

• Genuine interest in long-term receptionist work

• Availability from Monday to Friday, 9:00 AM to 6:00 PM EST

• Familiarity with Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies

🏝️ Benefits

• Opportunity for remote work

• Work environment certified as a Great Place to Work