Senior Client Services Field Effectiveness Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the embedded enablement partner for Client Services

• Cultivate trusted relationships with practice leads and segment managers

• Advocate for Client Services priorities within Field Effectiveness and GTM Strategy & Operations discussions

• Oversee field communications and training initiatives encompassing product knowledge, industry insights, processes, methodologies, and professional skills

• Facilitate workshops, live sessions, asynchronous content, and certifications in collaboration with subject matter experts

• Manage the onboarding and ongoing training processes comprehensively

• Collaborate with Learning and Skills on ramp tracks, milestones, role cards, skills assessments, and certifications

• Exemplify AI-native work habits

• Promote the adoption of Intapp Celeste and AI-assisted delivery practices throughout project execution, client interactions, and knowledge management

• Integrate manager reinforcement into all programs

• Assess impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS

• Provide field insights to enhance standards

⛳️ Requirements

• Over 5 years of experience in professional services, consulting, or implementation, with direct involvement in a delivery organization

• More than 2 years in enablement, field effectiveness, or a learning role serving a Client Services or technical field audience

• Capability to convert complex delivery methodologies into accessible training and field-ready content

• Preferably experienced in a vertical SaaS or enterprise software environment

• Knowledgeable about the operations of a delivery organization

• Inherently curious and self-driven

• Hands-on working style

• Field-centric perspective

• Established credibility with practitioners

• Proactive and resourceful approach

🏝️ Benefits

• Opportunities for professional development

• Reimbursement for training and ongoing education

• Modern, open office layouts

• Complimentary lunches provided

• Well-stocked kitchens available

• Comprehensive wellness initiatives

• Flexible time off policies

• Family-formation benefits offered

• Support for family-building journeys

• Paid time off for volunteering

• Donation matching initiatives

• Adaptable work environment