Client Services Associate

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Assist the Business Development team with client accounts during both the pre-award and post-award phases.

• Facilitate daily client communication and coordination.

• Collaborate with internal teams to meet client requirements and enhance the overall client experience.

• Draft business agreements, project estimates, quotations, and statements of work.

• Analyze and interpret study protocols to create business documents, project workflow timelines, and budgets in conjunction with Project Coordinators, Principal Investigators, and the Laboratory Director.

• Oversee account and project information utilizing customer relationship and project management processes, as well as the CRM system.

• Transition clients from Business Development to scientific operations upon the awarding of business.

• Collaborate with Business Development and Project Coordinators on new business requirements, changes in scope, and requests for new studies.

• Evaluate laboratory services and confidentiality agreements.

• Communicate with clients via phone, email, and video conferencing as necessary.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in science or business, or an equivalent combination of education, training, and/or experience.

• Familiarity with the pharmaceutical development industry, Contract Research Organizations (CROs), and the pharmaceutical/biotechnology marketplace.

• Proficient in CRM and project management software applications, including Constant Contact and Salesforce.

• Competent in Microsoft Office suite, Adobe Acrobat, and Salesforce or similar CRM tools.

• Strong written and verbal communication abilities.

• Skills in critical thinking, time management, problem-solving, and decision-making.

• Capable of working independently as well as collaboratively within a team.

• Knowledge of conflict resolution strategies.

• Exceptional interpersonal skills.

• Ability to cultivate robust relationships with internal clients.

• Familiarity with the operational aspects of a CRO is preferred.

• Experience in life sciences or preclinical/clinical research is preferred.

• Background in successful proposal and program coordination, client support, or marketing is preferred.

• Willingness to travel up to 5% of the time.

• Ability to sit and work in front of a computer for more than 2/3 of the time.

• Proficiency in using a telephone for up to 2/3 of the time.

• Ability to talk or hear for over 2/3 of the time.

🏝️ Benefits

• 100% employer-paid premiums for health, dental, and vision insurance, with partial dependent coverage premium.

• Paid time off (PTO), paid sick leave, and paid holidays.

• Bonus program tied to company-wide objectives.

• Safe Harbor 401k with an automatic 3% employer contribution and an additional 1% matching option.

• Health Savings Account (HSA) with company matching.

• Flexible Spending Account (FSA), including Dependent Care options.

• Life insurance and short- and long-term disability coverage at no cost.

• Employee Assistance Programs focused on mental health support.

• Optional Life, AD&D, Critical Illness, and Accident insurance.

• Commitment to work-life balance.

• Opportunities for continuous learning, professional development, promotions, and tuition reimbursement.

• Wellness program that includes incentives for biking or walking to work.

• Charitable donation matching and paid time off for volunteer activities.

• Monthly catered lunches, holiday celebrations, and unlimited coffee, beverages, and snacks.