Virtual Assistant – Medical

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally and courteously respond to incoming phone calls

• Engage with patients through phone and other suitable communication methods

• Conduct follow-ups with patients regarding their appointments and administrative issues

• Deliver a warm, professional, and reassuring experience for patients

• Address patient inquiries and direct concerns to the appropriate team member

• Organize and coordinate patient appointments

• Manage provider calendars and appointment availability efficiently

• Resolve scheduling conflicts and implement necessary adjustments

• Confirm appointments and conduct essential follow-ups

• Maintain precise scheduling information in the practice management system

• Update and uphold patient and administrative data in SimplePractice

• Offer daily administrative and back-office support

• Keep accurate records and documentation

• Provide assistance with general healthcare office administration

• Support practice operations and ensure timely and accurate completion of administrative tasks

• Assist practice owners with daily operational requirements

• Keep administrative workflows organized and efficient

• Identify and take initiative in resolving routine operational challenges

• Independently manage recurring administrative tasks

• Gradually assume additional office management responsibilities as the practice expands

⛳️ Requirements

• Exceptional spoken English skills

• Clear and easily understandable accent

• Strong verbal and phone communication abilities

• Professional and confident demeanor when interacting with American patients

• Warm, friendly, and patient approach to communication

• Capability to communicate clearly and professionally during potentially sensitive patient interactions

• Completion of a voice screening is required before client presentation

• Strong and stable internet connectivity

• Reliable computer and equipment

• A quiet and professional home-office setup

• Ability to consistently manage phone and video calls

• Ideally, a backup internet connection or mobile hotspot

• Experience in healthcare or medical office administration is strongly preferred

• Background in mental health or behavioral health practice is strongly preferred

• Experience as a medical receptionist or patient coordinator is strongly preferred

• Proficiency in patient scheduling and appointment coordination is strongly preferred

• Familiarity with U.S.-based healthcare companies is strongly preferred

• Office management or practice administration experience is strongly preferred

• Remote administrative support experience for U.S. businesses is strongly preferred

• Phone-based customer service experience is strongly preferred

• Experience working in a mental health practice

• Familiarity with SimplePractice

• Experience supporting U.S.-based healthcare providers

• Direct communication experience with U.S. patients

• Medical receptionist or healthcare administrative experience

• Practice management or office management experience

• Strong customer service and phone-based communication experience

• Experience working remotely for an American medical or mental health practice is a strong advantage

• Bonus skills include Meta/Facebook Ads, Google Ads, digital marketing, social media management, lead follow-up, and general marketing administration

🏝️ Benefits

• Full-time remote work

• Schedule aligned with U.S. business hours