VIP Travel Consultant

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Oversee all facets of travel management for VIP clients.

• Engage with customers through various communication channels to ascertain destinations, transportation, travel dates, financial considerations, and accommodations.

• Respond to client calls and emails promptly regarding new arrangements or itinerary modifications.

• Utilize Sabre to book and issue airline, hotel, car, and other reservations.

• Arrange both domestic and intricate international airline itineraries.

• Review queues daily to ensure accuracy and finalize ticket issuance.

• Maintain knowledge of accounts and service programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.

• Offer travel expertise and provide international travel quotes.

• Evaluate fare rules, restrictions, non-refundable conditions, Open Skies, and FAA regulations.

• Achieve management-defined KPIs, which include productivity, transactions, attendance, and schedule adherence.

• Liaise with airlines regarding flight modifications, seating, and upgrades, and keep clients informed.

• Adhere to ADTRAV policies, procedures, and approved traveler-service workflows.

• Deliver outstanding, empathetic customer service and address traveler issues effectively.

• Collaborate with agents and employees to troubleshoot, gather information, and assist travelers.

• Enhance knowledge of ADTRAV’s industry and customer base.

• Engage in continuous training.

• Foster effective relationships with employees, partners, vendors, and clients.

• Execute other duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Minimum of 5 years of experience in booking corporate domestic and international travel; experience with complex international travel is advantageous.

• Proven experience working with VIP clients, delivering high-touch, white-glove service.

• Previous experience with Visa/Passports is preferred.

• Proficiency in using a GDS System; Sabre is required, Amadeus is a plus.

• In-depth knowledge of city, airline, hotel, and car rental codes.

• Understanding of federal travel regulations, the Fly America Act, and the Open Skies Agreement.

• Ability to assess cost benefits and suggest alternative travel options within corporate guidelines.

• Strong computer and typing skills, including quick navigation between programs and use of shortcut keys.

• Proven experience in learning and utilizing technology and managing multiple applications and monitors simultaneously.

• Consistent ability to provide excellent customer service.

• Familiarity with the Microsoft Office suite (Outlook, Word, Excel).

• Exceptional written and verbal communication skills in English.

• Excellent listening skills with the ability to clarify traveler requirements.

• Strong attention to detail, accuracy, and quality assurance.

• Highly self-motivated, capable of managing multiple priorities with minimal supervision.

• Strong organizational and problem-solving skills.

• Ability to articulate ideas clearly and concisely and receive feedback and direction effectively.

• Professional and positive attitude; ability to work collaboratively.

• Capability to work remotely and adhere to company home-office requirements.

• Ability to sit and work at a computer for prolonged periods.

• Successfully complete and pass new hire and department-specific training.

• Maintain confidentiality of company and client information.

• Availability to work Monday through Friday between 7am-7pm CT, with potential overtime and some weekends and holidays as needed.

• Ability to pass a credit, criminal, and/or employment reference background check successfully.

• Ability to successfully complete a government clearance process as required.

🏝️ Benefits

• Quarterly bonuses based on achieving specified KPIs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Flexible Spending Accounts.

• 401(k).

• Paid Time Off (PTO).