VIP Relationship Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the reliable point of contact for Kraken and Payward’s premier private clients throughout LATAM.

• Provide exceptional, high-quality white-glove service while cultivating strong, lasting relationships.

• Manage the regional VIP portfolio comprehensively, overseeing onboarding, tier progression, client retention, and addressing at-risk or lapsing clients.

• Enhance annual operating profit (AOP), net deposits, and trading volume by encouraging increased client capital and activity.

• Introduce private-client and VIP offerings in the local market, such as yield and earn campaigns, lending, OTC execution, and exclusive client benefits.

• Identify and convert new high-net-worth individual (HNWI) relationships through outreach, referrals, and introducer networks.

• Interact with private trading groups, investor clubs, key opinion leaders (KOLs), trader networks, and exclusive investor gatherings.

• Plan and execute local marketing and VIP events in collaboration with Marketing and Regional teams.

• Establish and oversee introducer and referral partnerships.

• Gather competitive intelligence regarding regional exchanges, product gaps, and local capital-flow narratives.

• Collaborate with Product, Marketing, Compliance, Banking, and Client Service teams to foster private-client growth and loyalty while adhering to licensing and compliance standards.

⛳️ Requirements

• Over 5 years of experience in relationship management, account management, private banking, brokerage, or private client sales.

• A minimum of 2 years of experience in the cryptocurrency sector.

• Proven experience working with high-net-worth individuals (HNWIs).

• An established personal network among LATAM crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile.

• A demonstrated ability to generate business, personally onboard clients, organize events, or cultivate a community presence that yields measurable results.

• Thorough understanding of spot, margin, futures, OTC trading, lending, and yield/earn products.

• Familiarity with how deposits and client balances influence an exchange's lending economics is a significant advantage.

• Comfort navigating a regulated environment across various LATAM jurisdictions.

• Data-driven expertise in analyzing assets on the platform, net deposits, trading volume, and client portfolio revenue.

• Extensive knowledge of cryptocurrency ecosystems, key players, frameworks, and market dynamics, including local on/off-ramps and stablecoin flows.

• Proficient in building partnerships with both internal and external stakeholders.

• Willingness to travel up to 30% across the region.

• Must be based in Brazil.

• Native or near-native proficiency in Portuguese and fluent in English is required.

• Proficiency in Spanish is a strong advantage.

🏝️ Benefits

• Personalized trading enablement and white-glove service for VIP clients.

• Structured benefits for private clients.

• Opportunities for yield and earn campaigns.

• Lending options against tokenized equities and crypto collateral.

• Access to OTC execution opportunities.

• Local VIP dinners, trader meetups, conference-related programming, and co-marketing events.

• Chance to collaborate with a global team.

• Consistent application of job-related skills or work-style assessments across candidates.

• Commitment to equal opportunity employment.

• Consideration of qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance.