Video Analyst – Quality Check

This is a fully remote position, open to applicants in India.

📋 Description

• Review CCTV and self-checkout surveillance footage.

• Detect suspicious activities, missed scans, product switching, incomplete payments, and other irregularities in transactions.

• Compare video footage with transaction details to verify potential retail losses.

• Analyze customer interactions at checkout counters.

• Accurately classify reviewed transactions in accordance with established guidelines.

• Meet designated daily video review targets.

• Conduct quality checks on transactions assessed by video analysts.

• Confirm whether alerts have been correctly classified.

• Identify incorrect classifications, missed incidents, and reporting discrepancies.

• Ensure consistency and accuracy across reviewed transactions.

• Provide feedback to analysts regarding errors and areas for improvement.

• Maintain quality assurance records and review reports.

• Review alerts generated by AI-based video analytics systems.

• Validate potential theft, missed scans, product-switching, and checkout-related incidents.

• Distinguish genuine incidents from false-positive alerts.

• Ensure proper categorization of AI-detected events.

• Report recurring AI detection errors to the appropriate team.

• Maintain accurate daily productivity and quality reports.

• Record transaction IDs, review outcomes, and observations.

• Update assigned Excel sheets, tracking systems, and internal dashboards.

• Escalate unusual or critical incidents to supervisors.

• Maintain confidentiality of surveillance videos and transaction data.

• Collaborate with team leaders and quality assurance personnel.

• Adhere to standard operating procedures and review guidelines.

• Participate in training and feedback sessions.

• Achieve assigned productivity and accuracy targets.

• Support continuous improvement of video review processes.

⛳️ Requirements

• Experience: Fresher to 2 Years.

• Minimum: Higher Secondary (12th Pass).

• Basic computer proficiency is essential.

• Strong attention to detail and observation skills.

• Ability to accurately analyze video footage.

• Basic computer knowledge and proficiency in MS Excel.

• Good analytical and problem-solving abilities.

• Capability to identify discrepancies in transactions.

• Effective communication and reporting skills.

• Ability to work independently and collaboratively within a team.

• Strong time management skills and ability to meet daily targets.

• Openness to learning new tools and technologies.

• Experience in CCTV monitoring or video surveillance is preferred.

• Background in retail operations, transaction verification, or quality assurance is preferred.

• Knowledge of self-checkout systems is advantageous.

• Experience in data entry, Excel reporting, or transaction auditing is preferred.

• Prior experience is preferred but not mandatory.

🏝️ Benefits

• Professional training in video analysis and quality assurance.

• Opportunities for career advancement into roles such as Senior Video Analyst, Quality Analyst, Team Leader, and Operations Supervisor.

• Chance to work with cutting-edge AI-powered retail analytics technology.

• Practical exposure to computer vision and intelligent surveillance systems.