Vice President – Strategic Accounts Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take charge of and nurture executive-level relationships within key accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators.

• Formulate, implement, and sustain enterprise-level account strategies across surgical workflows, pathology operations, and oncology care delivery.

• Discover opportunities to incorporate Caris molecular profiling and precision oncology solutions into clinical pathways, institutional care standards, and system-wide protocols.

• Conduct Quarterly Business Reviews that emphasize performance, utilization patterns, outcomes, and future growth strategies.

• Evaluate account- and regional-level data to pinpoint growth opportunities, adoption hurdles, and productivity gaps.

• Act as a strategic ally to Regional Business Directors by aligning enterprise priorities with regional planning and execution.

• Provide indirect leadership, mentorship, and subject matter expertise to field personnel.

• Oversee strategic initiatives such as complex account onboarding, precision medicine program launches, pathology-driven projects, workflow optimization, EMR integrations, and service enhancements.

• Facilitate cross-functional execution involving Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing.

• Define project scope, timelines, deliverables, and success metrics; monitor progress using CRM and project management tools.

• Assist in new business development and account expansion through complex deal strategy and value positioning.

• Serve as a senior escalation point for strategic accounts.

• Represent Caris Life Sciences at the highest tiers of customer leadership.

⛳️ Requirements

• Bachelor’s degree in life sciences, business, or a related discipline.

• At least 5–7 years of experience in strategic account management, oncology diagnostics, precision medicine, or complex healthcare sales.

• Strong comprehension of molecular diagnostics, next-generation sequencing (NGS), oncology workflows, and pathology/laboratory operations.

• Proven track record of driving growth within complex, matrixed healthcare environments.

• Demonstrated ability to influence without direct authority and lead cross-functional and field teams.

• Proficient in CRM systems (e.g., Salesforce), reporting tools, and the Microsoft Office Suite.

• Capable of successfully completing pre-employment processes, including background checks, drug screenings, and reference checks.

• Ability to sit or stand for extended periods while working remotely or at customer sites.

• Willingness to travel by air and automobile for customer meetings and regional responsibilities.

• Ability to lift and carry materials weighing up to 25 pounds occasionally.

• Significant regional travel, approximately over 50%.

• Evening, weekend, or holiday work may be necessary based on customer requirements and business priorities.

• After-hours responsiveness may be required for critical customer or enterprise issues.

• Preferred: MBA or another advanced degree.

• Preferred: Formal project management training or PMP certification.

• Preferred: Experience in supporting enterprise or health-system-level partnerships.

• Preferred: Established relationships within academic medical centers or large integrated delivery networks.

• Preferred: Strong analytical, organizational, and executive communication abilities.

🏝️ Benefits

• Significant regional travel associated with customer meetings and responsibilities.

• Ongoing training concerning Caris products, systems, regulatory requirements, and commercial processes.

• Job-specific, compliance, and safety training.

• Equal opportunity employment.