Vice President, Global Strategy – Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead and coordinate a diverse, cross-functional team dedicated to delivering mental healthcare infrastructure on a global scale.

• Develop the long-term global expansion strategy, emphasizing excellence in service delivery and growth.

• Align the organization's capabilities with market demands in the role of an internal general manager.

• Collaborate with Go-to-Market teams to pinpoint operational readiness skills that enhance worldwide revenue generation and market entry.

• Establish operational rigor, standardization, and process excellence across international fulfillment and support channels.

• Advocate for local market customization and regional delivery models.

• Foster relationships with regional providers and strategic fulfillment networks around the globe.

• Navigate international regulatory, legal, and operational considerations to ensure safe cross-border service delivery.

• Address cross-functional operational challenges and manage international dependencies.

• Review and enhance regional operational processes to eliminate inefficiencies and boost service speed.

• Achieve or surpass revenue growth and retention objectives.

• Enhance operational efficiency, lower care support and fulfillment costs, and elevate quality standards.

• Implement and expand the in-house care delivery infrastructure roadmap across targeted international regions.

⛳️ Requirements

• Over 15 years of progressive leadership experience managing complex operations, network management, or general management roles.

• Direct experience in scaling operational footprints from the United States to international markets.

• Extensive professional knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory environments.

• Proven history of managing and developing high-performing, cross-functional teams in a dynamic, matrixed setting.

• Strong capacity for data-driven decision-making.

• Demonstrated experience in establishing operational tracking metrics and key performance indicators.

• Exceptional relationship-building skills.

• Existing network of global healthcare stakeholders, providers, or vendors.

• Professional experience in employee benefits and commercial health plan operations is a plus.

• Experience in designing or overseeing centralized global shared services models is a plus.

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day.

• One Medical accounts available.

• HSA and FSA plans, with Spring contributing up to $1K for HSAs based on plan type.

• Employer-sponsored 401(k) matching up to 2%.

• Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Paid time off includes vacation, sick leave, and company holidays.

• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after six months of tenure.

• Access to the Noom weight management program.

• Fertility care support through Carrot, including $4,000 reimbursement for related fertility expenses.

• Access to Wellhub for fitness, mindfulness, nutrition, and sleep resources.

• Access to BrightHorizons-sponsored childcare, back-up care, and elder care services.

• Up to $1,000 Professional Development Reimbursement each year.

• $200 per year in donation matching.

• Equity opportunities.

• Bonus eligibility.