Vice President, Client Success

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead the Client Success department and develop strategies that enhance client satisfaction, retention, and growth.

• Build and sustain executive-level relationships with key healthcare clients.

• Propel revenue growth through account expansion, upselling, cross-selling, and increased adoption of additional services and solutions.

• Conduct executive business reviews and strategic planning sessions with clients.

• Collaborate with clients to enhance revenue cycle performance, operational efficiency, and financial outcomes.

• Supervise client health and retention strategies, proactively identifying and addressing risks and opportunities.

• Advocate for the adoption of AI-driven solutions and innovative technologies that provide value to clients.

• Work alongside Product, Operations, Sales, Marketing, and Onboarding teams to guarantee a seamless client experience.

• Act as the voice of the customer, offering strategic feedback to facilitate continuous improvement.

• Establish, monitor, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact.

• Mentor and nurture Client Success team members while promoting a customer-centric culture.

• Ensure high levels of client satisfaction and retention.

• Drive quantifiable revenue growth through account expansion and strategic partnerships.

• Cultivate trusted executive-level relationships with clients.

• Enhance client revenue cycle performance and business results.

• Increase the adoption of AI-powered solutions and services.

• Develop and lead a high-performing Client Success team.

• Contribute to company growth, client success, and long-term organizational goals.

⛳️ Requirements

• Over 10 years of experience in healthcare revenue cycle management, healthcare consulting, client success, sales, strategic account management, or similar leadership roles.

• More than 5 years of leadership experience managing client-facing teams.

• Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers.

• Strong knowledge of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics.

• Proven track record of managing executive client relationships and strategic accounts successfully.

• Demonstrated experience in driving revenue growth through account expansion, upselling, cross-selling, and consultative sales methods.

• Exceptional communication, presentation, relationship-building, leadership, and problem-solving abilities.

• Preferred experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software.

• Willingness to travel up to 50% of the time.

• Must be legally authorized to work in the USA.

• No Contractors, No C2C, No Visa Sponsorship.

🏝️ Benefits

• Opportunities for career advancement.

• Flexible working environment promoting work-life balance.

• A collaborative and welcoming company culture.

• 401(k) matching up to 4%.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Long/Short Term Disability insurance.

• Life insurance valued at $25,000 paid by the employer.

• Paid Time Off (PTO) of 2 weeks.

• 10 and a half holidays.