Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations utilizing Samsara’s IoT platform.

• Comprehend the capabilities of the Samsara platform and communicate them effectively to businesses in fields such as field services, utilities, transportation, school buses, and various other sectors.

• Acquire knowledge, investigate, troubleshoot, and resolve technical issues faced by customers.

• Lead strategic engagements with customers to gain insights into their operations and business objectives.

• Facilitate workflow transformations and design actionable plans with measurable metrics and timelines.

• Coordinate product consultation workshops and value assessments for intricate partnerships.

• Suggest feature enhancements and workflow modifications to optimize product value.

• Impact internal roadmaps across Product, Finance, and Support teams.

• Organize customer workshops and advise on operational workflow improvements.

• Advocate for Samsara’s cultural principles throughout the organization.

⛳️ Requirements

• 3–5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role.

• Preferably, experience in Enterprise SaaS.

• Exceptional priority management skills and high emotional intelligence.

• Background in supporting or working with technical products.

• Strong problem-solving capabilities.

• Demonstrated ability to build trust and communicate effectively with executives, Sales, Product, Support, Engineering leadership, and software users.

• Initiative and adaptability to excel in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited 4-year institution.

• Experience in providing and supporting large-scale business solutions at Fortune 500 companies is preferred.

• Familiarity with AI tools is preferred.

• Knowledge of APIs and integrations is preferred.

• Experience in technical enablement and knowledge sharing is preferred.

• Familiarity with Databricks and PowerBI is preferred.

• Experience in Routing, Navigation, Commercial Trucking Fleets, and Logistics is preferred.

🏝️ Benefits

• Performance-based bonus/variable compensation.

• Equity opportunities for eligible positions.

• Flexible, employee-led remote working model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave policies.

• Flexible working arrangements.

• Support for remote work.