Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of current business clients as their primary point of contact.

• Comprehend customer business objectives and foster relationships with both business and technical stakeholders.

• Conduct regular customer meetings and quarterly business assessments.

• Discuss product usage, success metrics, future strategies, and next steps for relationship enhancement.

• Handle renewals and pinpoint potential churn threats.

• Collaborate with customers and internal teams to mitigate churn risks.

• Identify and cultivate upselling and cross-selling opportunities.

• Articulate relevant product features and assist customers in navigating new functionalities.

• Partner with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer challenges.

• Ensure follow-through on agreed-upon actions.

• Relay customer feedback internally to enhance products and improve the customer experience.

⛳️ Requirements

• Relevant experience in customer success, account management, business development, or a similar client-facing role within B2B SaaS, fintech, payments, or crypto, involving continuous customer relationships.

• Understanding of customer retention, renewals, and account expansion.

• Capability to identify pertinent upsell and cross-sell opportunities.

• Proficient in learning a technical product and articulating its features and business value effectively.

• Ability to analyze customer usage and performance data to derive clear insights and recommendations.

• Strong organizational skills, with the ability to prioritize across multiple accounts, take initiative, and fulfill commitments.

• Advanced English proficiency, capable of leading customer calls, presenting findings, and communicating clearly in writing.

• Familiarity with KYC, KYB, AML, or fraud prevention is a plus.

🏝️ Benefits

• Remote-first, trust-based culture.

• Work from the location that suits you best.

• No mandatory office days and no attendance tracking.

• Optional office or coworking space access in certain locations.

• Flexible working hours; no fixed 9-to-5 schedule.

• Birthday treated as a holiday.

• 10 personal days off each year.

• Seven sick days without the need for paperwork.

• Additional time off during the Christmas and New Year period.

• Role-specific learning opportunities and coverage for role-specific events.

• Fully funded team offsites several times a year.

• Necessary tools and hardware provided for your work.

• An equal opportunity, diverse, and inclusive workplace.