Vice President, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Shape and advance the values and strategy of BOLDSCIENCE as a key member of the Client Services leadership team.

• Oversee multiple global client accounts while providing strategic partnership and hands-on support.

• Lead the Client Services teams, offering operational guidance to account teams.

• Develop and assess client strategies and tactics in collaboration with Client Service and Scientific Leads.

• Propel projects, account management, strategic discussions, client/agency reviews, and organic growth initiatives.

• Direct and delegate tasks within the team, conduct regular meetings, and ensure team alignment.

• Coordinate resource allocation with Scientific Team Leads and address any resource-related challenges.

• Review content and provide approval in conjunction with scientific team leads.

• Manage account financials, business unit KPIs, budgets, forecasts, billability, timesheets, billings, and out-of-scope recovery.

• Keep the Chief Operating Officer and Finance team informed about account financial statuses.

• Identify and pursue new business opportunities with BOLDSCIENCE Founders, including pitches and proposals.

• Supervise, coach, mentor, and support global account team members based in the UK and US.

• Engage in interviewing and participate in company-wide resource allocation discussions.

⛳️ Requirements

• Extensive experience in the Medical Communications sector.

• Demonstrated ability to operate across various therapy areas and project deliverables in a client-facing capacity.

• Proven experience in leading and executing projects within a dynamic agency environment.

• Strong understanding of the pharmaceutical and competitive landscape.

• Comprehensive experience and expertise in the medical communications field.

• Experience in collaborating with Scientific Services, Creative, Digital, and other departments.

• Ability to lead a team effectively, including responsibilities for line management and mentoring.

• Experience in financial management, with a focus on budgets and forecasting.

• An advanced degree in science, pharmacology, or medicine is preferred, though not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to support work-life balance.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive company culture.