Client Service Professional – Healthcare Focus

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Facilitate post-sales customer communication for the fulfillment of print and print-related services and/or kitting.

• Process print, kitting, and distribution orders received through online platforms or direct customer interactions.

• Act as the primary service professional for customers and internal RRD stakeholders, including participating in or leading client meetings and business reviews.

• Assist sales and customers by addressing inquiries and requests.

• Manage customer concerns and issues, including dispute resolution and invoice reconciliation.

• Provide proof of delivery and updates on order status.

• Collect job requirements and convert them into manufacturing/kitting and shipping/postal instructions.

• Oversee process documentation, workflows, and job aids.

• Propose workflow and process enhancements.

• Review work for accuracy prior to production.

• Process orders and change notices, secure delivery commitments and special freight quotes, and confirm job instructions, pricing, and quotes in manufacturing systems.

• Conduct pricing and generate quotes.

• Verify composition or prepare copy as necessary.

• Manage client inventory items and maintenance within applicable systems; generate and analyze reports.

• Coordinate corrections and adjustments during the work in progress.

• Train and mentor other client care staff members.

• Lead corrective action processes, including root-cause analysis and actionable improvements.

• Recommend solutions to issues to management.

• Perform data entry, establish new items, and oversee current inventories.

• Serve as a communication link between external customers and internal departments.

• Carry out other related duties and engage in special projects.

⛳️ Requirements

• High school diploma or equivalent.

• 3+ years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to job duties.

• May hold additional educational certifications at this level.

• Strong understanding of functional areas related to the job or good knowledge of a professional field of work.

• Ability to consistently implement applicable policies, procedures, regulations, and program objectives.

• Advanced technology skills, including proficiency in computers and software programs such as MS Office or MAC word processing, spreadsheets, or other job-specific applications.

• Exceptional oral and written communication abilities.

• Strong organizational skills with the capability to manage deadlines, prioritize tasks, and adapt to business needs.

• Willingness to work on weekends and holidays.

• Successful completion of a pre-employment background check and drug screening.

• RRD is an Equal Opportunity Employer, including for individuals with disabilities and veterans.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with matching contributions.

• Life insurance.

• Optional supplemental insurance coverage.

• Tuition assistance.

• Maternity leave.

• Adoption assistance.

• Discounts from employers/partners.

• Participation in bonus, commission, or incentive programs, depending on the role.