Client Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries via phone and email regarding order placement, tracking, and status verification.

• Check and rectify delivery mistakes.

• Issue return merchandise authorizations.

• Validate credit reconciliation requests and investigate customer credit inquiries.

• Collaborate with various internal departments to address customer needs.

• Assist customers in placing, confirming, and tracking orders with suppliers.

• Manage credit reconciliations, manual invoicing of orders, and provide explanations for credit denials.

• Request return authorizations from suppliers for direct returns.

• Guide customers to the correct department.

• Execute additional tasks assigned by the manager, including communicating changes in policy.

⛳️ Requirements

• Proficiency in both French and English, in spoken and written forms.

• Strong familiarity with the Microsoft Office suite, with a focus on Excel.

• A college diploma (preferred) along with one year of experience in a similar position.

• Quick and precise data entry skills (considered an asset).

• Knowledge of AS400 (considered an asset).

🏝️ Benefits

• Regular full-time employment.

• A pleasant working atmosphere with a committed team.

• An inclusive and respectful workplace culture.

• Commitment to employment equity.

• Fair and equitable hiring practices.

• A diverse workforce culture.