Manager, Fleet Client Services

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Lead and oversee the scheduling team to enhance work volumes and staffing levels.

• Manage and expand a portfolio of Fleet Maintenance clients within a designated geographic area.

• Drive client retention, growth, revenue increase, technician efficiency, and overall client satisfaction.

• Act as a managerial escalation point for intricate customer issues.

• Manage accounts and execute performance management processes to attain measurable product outcomes.

• Achieve and surpass revenue and customer churn objectives.

• Build and nurture client relationships while ensuring an exceptional customer experience.

• Assess growth opportunities in line with client needs and market trends.

• Collaborate with national and regional Sales teams to maximize client value.

• Meet annual sales goals and customer churn metrics.

• Partner with Field Operations regarding modifications to client accounts.

• Provide leadership and guidance to the scheduling team.

• Align Cox Automotive products and services with client business models.

• Serve as the primary contact for both internal and external clients, addressing escalations and inquiries.

• Monitor client, market, and competitor activities.

• Identify at-risk clients and develop action plans to enhance performance.

• Monitor system alerts and emergencies, taking prompt action.

• Attend customer meetings representing Cox management.

• Promote transparent communication through meetings, one-on-ones, emails, Teams chats, and interpersonal engagement.

• Collaborate with various departments, physical locations, and leadership to synchronize activities and uphold service quality.

• Adhere to safety and health procedures while supporting Safety Excellence initiatives.

• Perform additional assigned duties.

⛳️ Requirements

• Bachelor’s degree in a related field and 6 or more years of experience in account management and client engagement; alternative qualifications include a master’s degree with 4 years of experience, a Ph.D. with up to 1 year of experience, or 10 years of experience in a related area.

• A minimum of 1 year in a management or leadership capacity.

• Travel required: up to 40%.

• Valid driver’s license is mandatory.

• Must be a safe driver.

• Experience in the fleet or automobile industry is preferred.

• Proven success in building relationships, consulting, and selling value-added service solutions.

• Ability to meet and exceed sales objectives.

• Proficient in negotiation tactics.

• Excellent verbal and written communication skills.

• Capacity to foster productive and professional relationships both internally and externally.

• Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills.

• Must be authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship.

🏝️ Benefits

• Competitive salary and bonus/incentive plans.

• Flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare benefits, offering multiple options for individuals and families.

• 401(k) retirement plans with company matching.

• Inclusive parental leave policies.

• Fertility coverage and adoption assistance.

• Opportunities for professional development and continuing education.

• Financial wellness/planning resources.

• Flexible paid vacation.

• Seven paid holidays.

• Up to 160 hours of paid wellness annually for employee or family member wellness.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Medical, dental, and vision insurance.

• Sick leave.

• Flexible vacation/wellness days and/or PTO.