VFD Technical Support Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver technical assistance via phone and email for common issues related to low-voltage Variable Frequency Drives.

• Support customers and field technicians with commissioning, diagnosis, and warranty assessments.

• Aid customers with drive programming, parameter settings, communication, and integration with control systems.

• Work closely with engineering, field service, sales, and product teams to address intricate technical challenges.

• Partner with the warranty team to initiate warranty replacements and secure labor authorization for warranty repairs.

• Keep thorough documentation of support cases, solutions, and best practices using Salesforce Case Management and other tools.

• Remain updated on VFD technologies, software advancements, and industry developments.

⛳️ Requirements

• Bachelor’s degree with 2 years of relevant Electrical or Technical experience OR an associate’s degree with 4 years of relevant experience OR a High School Diploma/GED with 6 years of relevant experience is required.

• Understanding of how Variable Frequency Drives function is REQUIRED.

• Solid grasp of electrical principles and the ability to apply them for troubleshooting drives.

• Capability to address customer inquiries and communicate effectively in English, both verbally and in writing.

• Proficient computer skills.

• Must possess work authorization allowing employment with ABB in the US.

• Preferred: knowledge of or direct experience with motors and/or control system wiring and communication protocols (Modbus, BACnet, etc.).

• Preferred: prior experience troubleshooting a technical product over the phone.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to set maximums.

• Short-Term Disability – up to 26 weeks – fully paid by the company.

• Long-Term Disability – 60% of pay – fully paid by the company; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – entirely employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation based on years of service for hourly and non-exempt positions.