Senior Technical Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Timely completion of documentation, including work order postings, incoming call logs, commissioning paperwork, and other necessary updates.

• Review and comprehend technical documents such as wiring diagrams and as-built drawings.

• Deliver exceptional service through calls, emails, tickets, and special projects.

• Assess systems and energy data to uncover potential opportunities for energy optimization.

• Grasp field-level equipment operations and collaborate with the Field Operations team.

• Provide support to multiple clients by adhering to tailored procedures and protocols.

• Troubleshoot issues by clarifying problems, researching solutions, implementing fixes, and escalating unresolved matters.

• Document processes and procedures to ensure efficient delivery of top-notch support and first-call resolution.

• Offer training, shadowing, and coaching, both in-person and virtually, to team members.

• Facilitate startup, commissioning, and recommissioning of customer HVAC, lighting, and refrigeration systems.

• Utilize effective telephone communication, questioning, listening, and rapport-building skills.

• Maintain flexible scheduling for shifts based on work-floor needs.

⛳️ Requirements

• 3+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a High School Diploma, or 1+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a Bachelor’s Degree.

• 2+ years of experience in chiller system operation and central plant fundamentals, including understanding the relationships between chillers, pumps, cooling towers, and building loads.

• 1+ years of experience using Microsoft 365 applications.

• Willingness to participate in an “On Call” rotation after onboarding.

• Must hold a valid, current Driver’s License and be insurable by the company's insurance provider.

• Capability to lift items weighing up to 50 lbs and perform physical tasks such as squatting and climbing for extended durations.

• Ability to work at heights exceeding 8 feet and skilled in the use of ladders and motorized lift equipment.

• Familiarity with controls applications related to HVAC, lighting, and refrigeration.

• Strong understanding of IP networking and computer fundamentals.

• Experience with third-party integration (BACnet IP, BACnet MS/TP, Modbus).

• Proficient in interpreting system graphics, alarms, trends, and operational data to assist in remote troubleshooting.

• Background in customer-facing technical support, service, commissioning, or operations environments.

• Excellent analytical and problem-solving skills, with the ability to rapidly learn new technologies and systems.

🏝️ Benefits

• Short-term cash incentives, subject to plan requirements.

• Medical, dental, and vision benefits.

• Wellness incentives.

• Retirement benefits.

• Paid vacation days, up to 15 days.

• Paid sick days, up to 5 days.

• Paid personal leave, up to 5 days.

• Paid holidays, up to 13 days.

• Birth and adoption leave.

• Parental leave.

• Family and medical leave.

• Bereavement leave.

• Jury duty leave.

• Military leave.

• Purchased vacation.

• Short-term and long-term disability coverage.

• Life insurance and accidental death and dismemberment coverage.

• Health Savings Account.

• Health Care Spending Account.

• Dependent Care Spending Account.

• Tuition assistance.

• Remote work arrangement.