Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Accurately record customer interactions within CRM and scheduling platforms.

• Escalate urgent issues in accordance with established guidelines.

• Maintain a compassionate and professional demeanor during delicate customer interactions.

• Provide outstanding customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet expectations for attendance, productivity, and quality of work.

• Successfully complete the English resume review, pre-screen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must currently reside in México.

• Prior experience in a call center or customer service role.

• Experience working remotely is required.

• Excellent proficiency in English communication.

• Clear pronunciation with minimal accent.

• Strong listening skills and problem-solving abilities.

• Capability to follow detailed procedures and workflows.

• Exceptional attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Must have a Windows 11 computer (Mac is not accepted).

• Minimum of 16 GB RAM required.

• i5 processor or higher is necessary.

• A webcam is required.

• Wired USB headset is needed.

• An additional monitor is necessary.

• Reliable wired high-speed internet connection (Ethernet cable).

• A quiet professional workspace is required.

• Backup power solution is preferred.

• An English resume is mandatory.

• Must complete all stages of the hiring process.

• Immediate availability is preferred.

• Experience in healthcare customer service is preferred.

• Prior involvement in the veterinary industry is a plus.

• Experience in a medical office is preferred.

• Experience with appointment scheduling is preferred.

• Familiarity with CRM systems is preferred.

• Experience with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Weekly payments made in arrears.

• Paid training provided.