Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to clinic-specific procedures, workflows, and documentation standards.

• Accurately record customer interactions within the CRM and scheduling systems.

• Escalate urgent issues in accordance with established protocols.

• Maintain a compassionate and professional demeanor during sensitive interactions with customers.

• Provide exceptional customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet attendance, productivity, and quality standards.

⛳️ Requirements

• Must currently be a resident of México.

• Previous experience in a call center or customer service role.

• Experience working remotely in the past.

• Excellent communication skills in English.

• Clear pronunciation with a minimal accent.

• Strong listening and problem-solving abilities.

• Capability to adhere to detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Must have a Windows 11 computer (Mac systems are not accepted).

• Minimum of 16 GB RAM required.

• Must possess an i5 processor or higher.

• A webcam is necessary.

• Wired USB headset is required.

• An additional monitor is needed for the role.

• Reliable wired high-speed internet connection (Ethernet cable) is essential.

• A quiet and professional workspace is mandatory.

• Backup power solution is necessary.

• All resumes must be submitted in English.

• Applicants are required to complete every stage of the hiring process.

• Immediate availability is preferred.

• Preferred qualifications include experience in healthcare customer service.

• Preferred: experience in the veterinary industry.

• Preferred: experience in a medical office setting.

• Preferred: experience with appointment scheduling.

• Preferred: familiarity with CRM systems.

• Preferred: experience with ticketing systems.

• Preferred: pet ownership or a strong passion for animals.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.