Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer calls

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries

• Adhere to clinic-specific procedures, workflows, and documentation standards

• Accurately log customer interactions in CRM and scheduling platforms

• Escalate urgent issues as per established protocols

• Maintain a compassionate and professional demeanor during sensitive customer interactions

• Provide outstanding customer service experiences to support veterinary clinics

• Handle multiple systems and tasks while ensuring accuracy and efficiency

• Meet expectations for attendance, productivity, and quality

• Successfully navigate all stages of the hiring process, including English resume assessment, pre-screen questionnaire, video interview, live interview, and final interview

⛳️ Requirements

• Must be a resident of México

• Previous experience in a call center or customer service role

• Experience with remote work is required

• Exceptional English communication skills

• Clear pronunciation with minimal accent

• Strong listening abilities and problem-solving skills

• Capability to follow detailed procedures and workflows

• High attention to detail

• Professional and empathetic communication style

• Comfortable managing emotional or sensitive customer conversations

• Must have a Windows 11 computer (Macs are not accepted)

• Minimum of 16 GB RAM required

• i5 processor or better

• A webcam is necessary

• Wired USB headset required

• An additional monitor is needed

• Reliable wired high-speed internet connection (Ethernet cable)

• Quiet and professional workspace is essential

• Backup power solution is required

• All resumes must be submitted in English

• Experience in healthcare customer service is preferred

• Veterinary industry experience is a plus

• Medical office experience is advantageous

• Experience with appointment scheduling is preferred

• Familiarity with CRM systems is preferred

• Experience with ticketing systems is beneficial

• Pet ownership or a strong passion for animals is preferred

• Immediate availability is preferred

🏝️ Benefits

• Weekly payments in arrears

• Paid training provided