Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to specific clinic procedures, workflows, and documentation standards.

• Ensure accurate documentation of customer interactions within CRM and scheduling systems.

• Elevate urgent issues following established protocols.

• Maintain a compassionate and professional demeanor during sensitive interactions with customers.

• Provide outstanding customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Fulfill attendance, productivity, and quality standards.

• Complete the stages of English resume review, pre-screen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must currently reside in México.

• Previous experience in a call center or customer service role.

• Experience with remote work is required.

• Excellent proficiency in English communication skills.

• Clear pronunciation with minimal accent is essential.

• Strong listening and problem-solving abilities.

• Capability to follow detailed procedures and workflows closely.

• High attention to detail is necessary.

• Professional and empathetic communication style is expected.

• Comfort in handling emotional or sensitive conversations with customers.

• A Windows 11 computer is required (Mac devices are not accepted).

• Minimum of 16 GB RAM is necessary.

• An i5 processor or higher is required.

• A webcam is needed for remote interactions.

• A wired USB headset is mandatory.

• An additional monitor is preferred.

• A reliable wired high-speed internet connection (using an Ethernet cable) is essential.

• A quiet and professional workspace is necessary.

• A backup power solution is required.

• All resumes must be submitted in English.

• Applicants are required to complete every stage of the hiring process.

• Immediate availability is preferred.

• Experience in healthcare customer service is advantageous.

• Background in the veterinary industry is a plus.

• Experience in a medical office is preferred.

• Familiarity with appointment scheduling is advantageous.

• Experience with CRM systems is preferred.

• Familiarity with ticketing systems is a plus.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.

• Opportunity for full-time employment.