Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage inbound and outbound customer calls in a professional and efficient manner

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries

• Adhere to clinic-specific protocols, workflows, and documentation requirements

• Accurately record customer interactions in CRM and scheduling systems

• Elevate urgent issues following established procedures

• Maintain a compassionate and professional demeanor during sensitive customer interactions

• Provide exceptional customer service experiences to support veterinary clinics

• Handle multiple systems and tasks while ensuring accuracy and efficiency

• Meet attendance, productivity, and quality standards

• Complete the English resume review, pre-screen questionnaire, video interview, live interview, and final interview if selected

⛳️ Requirements

• Must currently reside in México

• Prior experience in a call center or customer service role

• Experience working remotely

• Excellent communication skills in English

• Clear pronunciation with minimal accent

• Strong listening abilities and problem-solving skills

• Capability to follow detailed procedures and workflows

• High attention to detail

• Professional and empathetic communication style

• Comfort in managing emotional or sensitive conversations with customers

• Immediate availability is preferred

• Windows 11 computer (Mac is not accepted)

• Minimum 16 GB RAM

• i5 processor or higher

• Webcam

• Wired USB headset

• An additional monitor

• Reliable wired high-speed internet connection (Ethernet cable)

• Quiet and professional workspace

• Backup power solution

• All applicants must complete every stage of the hiring process

• Strong written and verbal communication skills in English

• All resumes must be submitted in English

• Experience in healthcare customer service is preferred

• Experience in the veterinary industry is preferred

• Medical office experience is preferred

• Experience in appointment scheduling is preferred

• CRM experience is preferred

• Experience with ticketing systems is preferred

• Pet ownership or a strong passion for animals is preferred

🏝️ Benefits

• Paid weekly in arrears

• Paid training