Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries

• Adhere to clinic-specific procedures, workflows, and documentation requirements

• Accurately record customer interactions in CRM and scheduling systems

• Elevate urgent issues in accordance with established protocols

• Maintain a compassionate and professional demeanor during sensitive customer interactions

• Provide exceptional customer service experiences to support veterinary clinics

• Juggle multiple systems and tasks while ensuring accuracy and efficiency

• Fulfill attendance, productivity, and quality standards

• Assist pet owners and veterinary practices by supporting veterinary clinics nationwide

⛳️ Requirements

• Must currently reside in México

• Prior experience in a call center or customer service role

• Experience working remotely is preferred

• Excellent communication skills in English

• Clear pronunciation with a minimal accent

• Strong listening abilities and problem-solving skills

• Capability to follow detailed procedures and workflows

• High attention to detail

• Professional and empathetic communication style

• Comfortable managing emotional or sensitive customer conversations

• Windows 11 computer (Mac systems are not accepted)

• Minimum of 16 GB RAM

• i5 processor or better

• Webcam required

• Wired USB headset necessary

• An additional monitor is preferred

• Reliable wired high-speed internet connection (Ethernet cable)

• Quiet and professional workspace

• Backup power solution is necessary

• Submission of an English resume is required

• Must complete all stages of the hiring process

• Immediate availability is preferred

• Experience in healthcare customer service is a plus

• Background in the veterinary industry is advantageous

• Experience in a medical office setting is preferred

• Familiarity with appointment scheduling is advantageous

• CRM experience is preferred

• Experience with ticketing systems is a plus

• Pet ownership or a strong love for animals is preferred

🏝️ Benefits

• Weekly payments in arrears

• Paid training provided