Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling, and addressing general inquiries.

• Adhere to clinic-specific procedures, workflows, and documentation standards.

• Precisely record customer interactions in CRM and scheduling systems.

• Escalate urgent matters in accordance with established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide exceptional customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Fulfill attendance, productivity, and quality expectations.

• Complete all phases of the hiring process if selected, which includes resume review, pre-screen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must currently reside in México.

• Previous experience in call centers or customer service roles.

• Prior experience working remotely.

• Excellent communication skills in English.

• Clear pronunciation with a minimal accent.

• Strong listening abilities and problem-solving skills.

• Capability to follow detailed procedures and workflows.

• Keen attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Windows 11 computer (Mac systems are not accepted).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam required.

• Wired USB headset necessary.

• An additional monitor is required.

• Reliable wired high-speed internet connection (Ethernet cable).

• A quiet and professional workspace.

• Backup power solution is necessary.

• An English resume is required.

• Experience in healthcare customer service is preferred.

• Background in the veterinary industry is preferred.

• Experience in a medical office setting is preferred.

• Experience with appointment scheduling is preferred.

• Familiarity with CRM systems is preferred.

• Experience with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.