Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage incoming and outgoing customer calls in a professional and efficient manner.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to clinic-specific procedures, workflows, and documentation protocols.

• Precisely record customer interactions in the CRM and scheduling systems.

• Raise urgent issues in line with established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide outstanding customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Fulfill attendance, productivity, and quality standards.

⛳️ Requirements

• Must currently reside in México.

• Prior experience in a call center or customer service role.

• Experience working remotely is preferred.

• Excellent communication skills in English.

• Clear pronunciation with minimal accent.

• Strong listening abilities and problem-solving skills.

• Capability to follow detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfort in managing emotional or sensitive conversations with customers.

• Must have a Windows 11 computer (Macs are not accepted).

• Minimum of 16 GB RAM.

• i5 processor or higher is required.

• Webcam must be available.

• A wired USB headset is necessary.

• An additional monitor is required.

• A reliable wired high-speed internet connection (using an Ethernet cable) is essential.

• Quiet and professional workspace is a must.

• Backup power solution is required.

• An English resume is mandatory.

• Experience in healthcare customer service is preferred.

• Familiarity with the veterinary industry is a plus.

• Medical office experience is advantageous.

• Experience with appointment scheduling is preferred.

• Familiarity with CRM systems is a plus.

• Experience with ticketing systems is desirable.

• Pet ownership or a strong passion for animals is preferred.