Verification and Reference Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Perform comprehensive background checks and reference verifications for candidates who have reached the shortlist or offer stage within a timeframe of 24–72 hours.

• Confirm the details of at least 2 accessible direct managers, with an objective of reaching 4–5 across various organizations.

• Validate candidates with international backgrounds by checking references from supervisors located in Australia, New Zealand, and the UK.

• Cross-verify alternative documentation for BPO environments and roles held for less than 6 months, which may include performance evaluations, awards, client testimonials, and verified HR records.

• Validate referees through LinkedIn profiles, formal email signatures, official press announcements, event photographs, or public documentation.

• Compare CVs and Workable profiles with reference feedback to detect any inconsistencies, misaligned timelines, and undisclosed performance-related issues.

• Investigate any integrity concerns and verify the legitimacy of employers when required.

• Escalate exceptions to higher management for formal assessment.

• Collaborate with recruiters on Client Exception Waiver Forms for expedited placements.

• Conduct urgent, high-priority checks while ensuring all stakeholders remain informed.

• Maintain up-to-date tracking, tagging, and status reporting on the monday.com Reference Check Visibility Board.

• Create and manage dedicated WhatsApp channels to address bottlenecks with candidates, recruiters, and referees.

• Adhere to daily calendar-blocking processes for urgent and exception candidates, routine submissions, and structured follow-up actions.

• Achieve KPIs including 100% adherence to verification criteria, completion within 24–72 hours for standard candidates, precise status updates on monday.com, and compliant escalation/documentation.

⛳️ Requirements

• Outstanding verbal and written communication abilities in English.

• Strong persuasive communication skills and a comfort level with conducting outreach via phone and email to senior executives and international managers.

• Persistent and assertive follow-up with busy referees across the time zones of Australia, New Zealand, and the UK.

• Highly analytical mindset with an investigative approach to spotting discrepancies among CVs, social media profiles, and verbal assertions.

• Proven capability to manage high-volume pipelines employing structured time-blocking and project management tools like monday.com and Workable.

• A minimum of 2 years’ experience in recruitment operations, HR compliance, background checking, or candidate evaluation.

• Familiarity with the AU, NZ, or UK markets and BPO environments is a significant advantage.

🏝️ Benefits

• Work From Home

• Flexible Time (AU and UK Support Hours)