Vendor Relations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage vendor requests for support and facilitate effective solutions.

• Provide daily reports on incident counts and aging metrics.

• Address vendor emails and inquiries regarding payment status, compliance matters, and shipping requirements.

• Escalate concerns to the Supervisor and propose potential solutions.

• Conduct introductory calls with vendors and provide training on the EDI platform.

• Offer guidance to cross-functional teams on vendor-related issues and subsequent actions.

• Collaborate with Accounts Payable regarding payment status, shortage investigations, and dispute resolutions.

• Review and verify compliance chargebacks.

• Generate daily internal reports and weekly summaries for senior leadership.

• Develop and uphold standard operating procedures for Vendor Relations activities.

• Prepare presentation materials and conduct training sessions for teams or vendors.

⛳️ Requirements

• 2-5 years of experience in customer service is preferred.

• Exceptional written and verbal communication abilities.

• Strong time management skills.

• Keen attention to detail.

• High proficiency with the MS Office suite, including Outlook, Word, Excel, and PowerPoint.

• Demonstrated self-motivation.

🏝️ Benefits

• Competitive wages.

• Flexible working hours.

• Associate discounts.

• Medical, dental, and vision coverage.

• Life and disability insurance.

• Paid time off.

• Paid holidays.

• 401(k) plan.

• Opportunities for training and development.