Patient Services Specialist I

This is a fully remote position, open to applicants in New York.

📋 Description

• Schedule appointment requests.

• Communicate information regarding insurance participation, financial responsibilities, and time of service policies.

• Collect patients’ insurance and demographic information, registering it in EPIC.

• Conduct real-time insurance verifications and interpret the responses.

• Escalate cases for resolution when necessary.

• Engage in team discussions regarding complex patient scheduling requirements.

• Address outstanding accounts within the Epic work queue.

• Schedule Epic referrals.

• Handle general faxing, filing, and sorting of mail.

• Provide support and backup coverage as required.

• Carry out additional related duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 1 year of relevant experience, including proficiency in medical terminology.

• Exceptional customer service skills and ability to assess problems effectively.

• Strong command of Microsoft Office (Word & Excel) or similar software.

• Willingness and ability to learn new systems and programs.

• Previous high-volume customer service experience in a call center setting is preferred.

• Bilingual proficiency in English and Spanish is a plus.

🏝️ Benefits

• Healthcare coverage.

• A variety of additional benefits.

• Paid time off.