Vendor Relations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding service to recovery vendors

• Navigate intricate situations and cultivate strong partnerships

• Serve as an intermediary between client teams and recovery partners

• Oversee and process all account transactions within internal queue systems

• Act as a direct point of contact between client teams and recovery vendors to address operational inquiries

• Conduct audits on recovery vendors to ensure compliance with established standards

• Promote positivity and constructive solutions in vendor interactions

• Train and support the Vendor Relations Manager in addressing operational questions from coordinators

• Adjust to new tasks, assignments, and changing business requirements

• Consistently complete queue processing and timely vendor audits

• Communicate effectively across various channels

• Collaborate daily with the Vendor Relations Manager, recovery vendors, client teams, operations staff, and peer coordinators

⛳️ Requirements

• High School Diploma or GED

• 1 to 3 years of experience in customer service, ideally in complaints, resolutions, or customer retention

• Proficient in computer skills and Microsoft products, particularly Excel and Outlook

• Fundamental knowledge of internal queue systems and transaction management protocols

• Understanding of vendor auditing processes and quality assurance standards

• Basic knowledge of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions

• Skills in dispute resolution, complaint management, and customer retention strategies

• High-volume written and verbal communication skills

• Ability to act as a liaison between internal client teams and external vendors

• Familiar with internal queue systems and transactional software

• Strong organizational, time management, patience, and assertiveness skills

• Willingness to work overtime as required by management

🏝️ Benefits

• Competitive salary

• Medical, dental, and vision insurance with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company matching

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-covered short-term disability, long-term disability, life insurance, and AD&D (US)

• Comprehensive Employee Assistance Program

• Employer-sponsored Leap into Service Day for volunteering

• Tuition Reimbursement for eligible programs

• Opportunities to enhance your skill set and share knowledge within a publicly traded, global organization

• Company culture that emphasizes internal promotions, diverse career paths, and meaningful advancement