Vendor Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and research service providers utilizing Google Maps, search engines, or AI tools based on project requirements and geographical areas.

• Enter potential vendors into standardized trackers with precise contact information and service area details.

• Perform high-volume direct outreach to vendors via phone and email.

• Articulate subcontractor opportunities, convey program value, and address vendor concerns.

• Assist interested vendors during the onboarding process, which includes documentation, answering inquiries, and uploading files to internal systems.

• Determine and monitor the locations that each vendor can service.

• Provide status updates and notify the internal team of onboarding completions.

• Make 40–60 outbound calls daily.

• Support vendor compliance initiatives and educate vendors on compliance and performance expectations.

• Aid in the issuance of vendor agreements and amendments in collaboration with Legal and Risk Management.

• Submit and oversee Internal Change Forms for SOX-compliant record-keeping.

• Maintain databases and spreadsheets for contract documentation, compliance materials, and onboarding progress.

• Follow through with urgency to ensure vendors reach completion.

⛳️ Requirements

• At least 3 years of experience in a role involving high-volume phone-based outreach, persuading external parties, and structured onboarding/compliance tasks.

• Exceptional verbal and written communication skills.

• Comfortable operating in a metric-driven environment with recorded calls and performance tracking.

• Detail-oriented enough to verify insurance and compliance requirements.

• Proficient with spreadsheet tracking and structured workflow processes.

• Experience with contractors, service providers, trades, or vendors is strongly preferred.

• High-speed internet connection with a download speed of 150–300 Mbps is required.

• A quiet, distraction-free workspace suitable for professional phone conversations and safeguarding customer information.

• Camera-on participation is required during meetings and training sessions.

• Workspace should accommodate multiple screens and ergonomic setups.

• A backup plan for connectivity issues, including access to an alternate reliable location.

• Phone sales experience is preferred.

• Experience in supporting facilities, maintenance, or service-oriented operations is preferred.

• 3–5 years of professional experience in administrative support, customer service, recruiting, or vendor management is preferred.

• Proficient in Microsoft Office, especially Excel and Word, as well as online research tools and AI-enabled platforms is preferred.

• Ability to adhere to structured processes and escalate issues appropriately.

• Capable of multitasking in a fast-paced, deadline-driven environment.

• Ability to work independently as well as collaboratively within a team.

• Willingness to learn new technologies and adapt to evolving business needs.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Flexible spending accounts.

• Health savings accounts.

• Retirement savings plans.

• Life insurance.

• Disability insurance programs.

• Paid and unpaid time away from work.

• Competitive pay.

• Fully remote work.

• High-speed internet requirement for remote work.

• Camera-on participation during meetings and trainings.

• Access to an alternate location for connectivity disruptions.