Client Success Onboarding Specialist

This is a fully remote position, open to applicants in Florida, +1 more location.

📋 Description

• Oversee the complete client implementation process for both new and existing clients.

• Facilitate business process enhancements through expert guidance and best-practice suggestions.

• Act as the main point of contact for clients during the implementation phase and afterward.

• Prepare and submit compliance reports.

• Deliver continuous training, support, and coaching to clients.

• Evaluate and address client issues and complex challenges.

• Assist with the launches of Affiliate and 700Credit products, including follow-up after launch.

• Provide support to the Implementation team members.

• Maintain a record of client communications through tracking and documentation.

• Inform clients about new product features and updates.

• Ensure outstanding customer service.

• Identify and create cross-sell opportunities in collaboration with the sales team.

⛳️ Requirements

• A minimum of 2 years of experience in customer service or account management.

• Comprehensive understanding of the automotive industry.

• Strong organizational skills and meticulous attention to detail.

• Exceptional phone etiquette and customer service skills.

• Bachelor's degree is preferred, or equivalent professional experience is acceptable.

• Willingness to travel as required.

• Must reside in Florida or Georgia.

🏝️ Benefits

• Competitive compensation and benefits package.

• Fully remote work arrangement.