Value Engineer – Post-Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic advisor and thought leader in utilizing Mimica to achieve the desired business outcomes for customers.

• Ensure the resolution of issues and provide product support when customers and users face obstacles and challenges.

• Collaborate with Sales, Marketing, Solution Engineering, and Partner teams to co-develop and implement customer account strategies.

• Identify opportunities for upselling, cross-selling, and further growth within current accounts.

• Serve as the internal voice of the customer, advocating for their needs and delivering feedback to Engineering, Machine Learning, and Product teams.

• Influence the roadmap and innovation pipeline of Mimica.

• Create and implement customized customer success plans that align with customer strategic initiatives.

• Proactively tackle challenges or barriers that may impede customer success.

• Identify customer problems, issues, and opportunities for improvement.

• Analyze Mimica outputs to provide actionable insights, draw conclusions, make transformational recommendations, and develop concrete next steps.

• Conduct training programs, workshops, and onboarding sessions to enhance user adoption.

⛳️ Requirements

• Demonstrated experience in customer success, value engineering, or management consulting, with a focus on driving business outcomes and aligning stakeholders.

• Practical experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and in identifying operational inefficiencies.

• Strong analytical abilities and comfort with large data sets in Excel, including the use of pivot tables, lookups, and custom formulas.

• Proven ability to build trust-based relationships with both business and technical audiences.

• Exceptional communication skills, including the capability to translate complex information into engaging insights, deliver presentations and training, and connect with stakeholders.

• Ability to effectively prioritize in fast-paced environments, balancing both strategic and tactical demands.

• A collaborative approach with a propensity for action and a commitment to improving internal processes and customer outcomes.

• Motivation to continuously enhance skills, refine team processes, and minimize inefficiencies.

• Experience in process intelligence, task mining, automation, or GenAI implementation is a plus.

• Familiarity with enterprise systems such as SAP, Oracle, JDE, or Salesforce is an advantage.

• A history of delivering value quickly and iteratively in high-growth startup environments is a bonus.

🏝️ Benefits

• Competitive compensation plus stock options.

• Flexible work arrangements – fully remote, in hubs, or a combination of both.

• Company-provided laptop.

• Stipend for remote setup.

• Co-working budget available.

• Flexible schedules and work locations.

• Generous paid time off policy, in addition to local public holidays.

• Enhanced parental leave options.

• Comprehensive health and retirement benefits.

• Annual budget for learning and development.

• Opportunities for annual workaways.

• Regular virtual and in-person social events.

• Chance to work on innovative projects that influence the future of work.