Vaccine Delivery and Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan, coordinate, and execute the delivery of frozen poultry vaccines.

• Utilize inventory and order management systems to monitor and document vaccine orders, deliveries, and the chain of custody.

• Assist in overseeing customer vaccine application procedures.

• Collaborate with the Vaccine Delivery Manager, Poultry Account Managers, Poultry Marketing, Global Manufacturing & Supply, and Managed Service teams.

• Ensure adherence to customer expectations, safety regulations, and standards.

• Educate and train customers on optimal practices for vaccine mixing and handling.

• Perform audits of day-of-age spray applications.

• Evaluate customer needs, prioritize product allocations, enhance inventory availability, and devise delivery routes.

• Deliver products within the designated territory.

• Foster customer relationships and loyalty towards Zoetis poultry products and services.

• Train and assess customers on correct product usage and application.

• Manage communications with customers regarding Zoetis poultry products and services.

• Implement quality assurance standards and conduct audits.

• Ensure the safe handling of frozen vaccine products and compliance with standard operating procedures.

• Oversee and audit the operation and utilization of customer spray cabinets.

• Monitor customer engagement in marketing initiatives and strategic portfolio contracts.

• Provide updates to sales colleagues following customer interactions.

• Deliver training, corrective actions, and visit summaries to both internal and external stakeholders.

• Maintain necessary safety and regulatory knowledge or certifications for the handling and transport of frozen vaccines in liquid nitrogen.

• Keep documentation and communications for customer experiences, inventory management, order fulfillment, regulatory, safety, and accounting requirements; ensure records are audit-ready and support traceability and continuous improvement.

⛳️ Requirements

• A Bachelor’s degree in Ag Science, business administration, or a related field is preferred.

• Relevant experience may be accepted in lieu of formal education.

• A minimum of two years of Planning/Scheduling experience using an automated system or similar experience.

• Knowledge and awareness of the poultry industry are preferred.

• Strong organizational and route planning abilities.

• Excellent oral and written communication skills.

• Familiarity with SAP, Office suite, and Salesforce.

• Ability to address common inquiries or complaints from customers.

• Understanding of logistics and regulatory requirements.

• A valid driver’s license with a clean driving record.

• Must have or obtain authorization to work in the US for Zoetis.

• Candidates requiring sponsorship must disclose this requirement.

🏝️ Benefits

• Full-time regular employment.

• Equal opportunity employment.

• Reasonable accommodations provided for individuals with disabilities.