V-Twin Motorcycle Parts and Gear Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage customer communications through phone, email, live chat, and various other channels.

• Deliver an outstanding customer experience with professionalism and finesse.

• Respond to inquiries regarding the fitment, application, selection, and installation of motorcycle parts and accessories.

• Guide customers on the fitment and usage of safety gear, which includes helmets, jackets, pants, riding armor, boots, and gloves.

• Assist customers in placing their orders.

• Continuously enhance knowledge about motorcycle components and gear, riding techniques, racing, dirt biking, off-road riding, adventure/touring riding, supercross/MX, and bike modifications.

• Work collaboratively with various teams on a case-by-case basis to exceed customer expectations.

• Provide support to customers reaching out to RevZilla, Cycle Gear, and J&P Cycles, with an emphasis on J&P Cycles.

• Be open to coaching and adjust your approach as necessary.

⛳️ Requirements

• A strong passion for motorcycles and related products is essential.

• Familiarity with motorcycle parts and accessories is required.

• Knowledge of UTVs, ATVs, scooters, and snowmobiles is advantageous.

• Strong problem-solving and analytical abilities.

• Excellent communication, interpersonal, and listening skills.

• Capability to interact and collaborate in a fast-paced, team-oriented environment.

• Effective time management skills with the ability to organize and prioritize multiple tasks.

• Willingness to work outside of standard business hours, including evenings and weekends.

• Experience in retail, service, or hospitality sectors is a plus.

• Proficiency in multiple languages is beneficial.

• A high school diploma or equivalent is required.

• A bachelor’s degree is an added advantage.

• Minimum internet speed of 100 Mbps download and 20 Mbps upload is necessary.

• Reliable, secure internet connection; no hotspots or public WiFi allowed.

🏝️ Benefits

• IT equipment provided for new employees.

• Sales incentives available.

• Internal seasonal incentives offered.

• Opportunities for seasonal overtime and bonuses.

• Attendance bonuses provided.

• Annual company bonus awarded.